Understanding Our Terms and Conditions
At The Wee Red Car, we believe in transparent and fair practices. Our terms and conditions are designed to protect both our clients and instructors, ensuring that everyone knows their rights and responsibilities. This overview is intended to provide clarity and confidence as you embark on your driving journey with us.
Your Trainer
Your trainer is bound by a professional code of conduct published and enforced by the DVSA. The Trainer will at all times, to the best of their ability, endeavour to train you according to the DVSA’s recommended syllabus. The contract for Instructor Training is solely between you and Your Trainer. You and Your Trainer are responsible for agreeing all matters relating to the timing, location and duration of individual training sessions.
You must notify Your Trainer of any matters which affect your ability or entitlement to having instructor training, for example, but not limited to, any lack, or loss of a valid driving license, any illness or drugs (prescribed or not) which may affect ability, or any offences driving or criminal. Your Trainer will be courteous, polite and punctual. Your Trainer’s car will be well maintained, clean and tidy. The Trainer’s car is fitted with dual controls as part of their standard equipment. It will be fully insured for instructor training and for use as a test car if required. The Trainer will not smoke in the car, nor will they use your training time for any other form of business, personal or otherwise during the lesson duration.
Payments & Price Changes
Payments made on a session-by-session basis are to be paid 48 hours in advance electronically either by bank transfer or by secure card payment link. The price of training which has not been pre-paid as part of a block booking may be changed at any time. You will always receive prior notice of such changes.
Cancellations
48 hours notice is normally required to cancel or postpone a training session, if this is not possible and the session cannot be re-arranged to a mutually acceptable time within 7 days of the cancelled training, at the total discretion of The Trainer, the full training fee for the period in question may be lost or charged.
Refunds
If You have arranged and paid for a Block of training and wish to cancel the amount of repayment will depend on: i) how you have paid for the training; and iii) whether You have commenced any or all parts of the training. If You have undertaken more training than You have paid for at the point of cancellation You must pay Your Trainer any outstanding sums owed within 14 days. If a loss of contact for more than a period of 14 days, no refund of block payment will be made. Where a refund is owed, we will make reimbursement and payment will be made via Bank Transfer, minus a 20% administration fee, unless expressly agreed otherwise.
Tests
The booking of the qualifying exam is the student’s responsibility; The Trainer will not be liable for any loss of test fees. No responsibility can be taken for tests cancelled by the DVSA due to adverse weather or other reason, nor can Your Trainer take responsibility for you losing any required documentation or failing an eyesight test. Your Trainer will take responsibility for the loss of test fee if it is cancelled due to the condition of the Trainer’s vehicle.
Delays and Postponements by Trainer
Any student may be refused a training session if The Trainer has reason to believe that the student is under the influence of drink or drugs and the training session will be charged for at the full amount. Your Trainer will endeavour to attend your training session on time, but if delayed the time lost will be made up at the end of the session or if not possible or convenient added to a future session. If a session is postponed or cancelled due to traffic congestion or vehicle breakdown, The Trainer will endeavour to rebook the session within a 7-day period on a mutually agreed time and date.
Complaints
Complaints must be made in the first instance to The Trainer. If you are not able to resolve the matter in this manner, as a final step the complaint can be put in writing to Iain Gray Driving Instructor, 52 Ladeside Gardens, Inverurie AB51 3XA. Email: iain.gray@theweeredcar.co.uk . Complaints in writing will only be considered if they are received within 21 days of the incident. Failing agreement or settlement of a dispute, reference may be made to the DVSA’s Registrar of Approved Driving Instructors at: ADI Registration, DVSA, 1 Unity Square, Nottingham, NG2 1AY.